WABI-SABI STORE Terms of Service

Last updated: 26 August 2026

1. Introduction

Welcome to WABI-SABI STORE. The Store is operated by Z JAPAN Co., Ltd. (“WABI-SABI STORE”, “we”, “us” or “our”).

These Terms of Service (“Terms”) govern the use of our website and the purchase of products and services offered through WABI-SABI STORE.

By placing an order, the Customer accepts these Terms and the applicable Store policies, including our Store Policy, Shipping Policy, Return & Refund Policy and Privacy Policy.

These Terms apply to both Consumers and business Customers. Mandatory consumer protection laws applicable in the Customer's country of residence are not excluded or limited by these Terms.

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2. Eligibility

Customers must have the legal capacity required to enter into a purchase agreement or, where permitted by applicable law, use the Store with the consent of a parent or legal guardian.

The free skincare consultation and product recommendation service is intended only for persons aged 18 or over and is not intended for persons who are pregnant or breastfeeding.

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3. Accounts and Customer Information

• An Account is not required to place an order. Customers may purchase products using an Account or as a guest.

• Customers are responsible for providing complete and accurate contact, payment and delivery information.

• The recipient's full name should correspond to their identification document where required for delivery or customs clearance.

• Customers are responsible for maintaining the confidentiality of their Account credentials.

• Personal data is processed in accordance with our Privacy Policy.

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4. Prohibited Activities

The Site and its services may not be used to:

• violate applicable laws or regulations;
• infringe intellectual property or other third-party rights;
• submit false, fraudulent or misleading information;
• introduce viruses, malware or other harmful code;
• attempt to bypass or interfere with the security or proper operation of the Site;
• collect personal information about other users without authorization;
• use automated scraping, crawling or similar tools without permission;
• engage in fraudulent, abusive or otherwise unlawful use of the Store.

Violation of these rules may result in restriction or termination of access to the Store.

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5. Products and Services

We make reasonable efforts to ensure that product descriptions, photographs, prices and availability information are accurate.

Due to differences in screens, manufacturing batches, handmade production and natural materials, actual products may differ slightly from photographs shown on the Site.

Prices, product availability and product information may be updated when necessary.

Some products are ordered specifically from suppliers after a Customer places an order. Such request products may not be cancellable once they have been ordered from the supplier, subject to any mandatory rights available to the Customer under applicable law.

Certain products may be excluded from the statutory right of withdrawal where an applicable legal exception applies, including goods that deteriorate rapidly, clearly personalized products and certain sealed goods that are unsuitable for return for health or hygiene reasons after being unsealed.

Free Skincare Consultation

WABI-SABI STORE provides a free online skincare consultation and product recommendation service.

Recommendations are based on information submitted by the Customer and general skincare, hair care, cosmetic ingredient and product knowledge.

The service is provided for informational and educational purposes only and does not constitute medical advice, diagnosis, treatment or any form of healthcare service.

No particular result or suitability of a recommended product is guaranteed. Customers should review product ingredients before use, particularly in the case of known allergies or sensitivities, and are encouraged to perform a patch test before regular use.

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6. Orders and Conclusion of the Sales Contract

To place an order, the Customer selects products, provides the required information, chooses an available delivery and payment method and confirms the order.

The sales contract is concluded when the Customer receives an email confirming acceptance of the order.

WABI-SABI STORE may refuse, limit or cancel an order where there is a justified reason, including:

• failure to receive payment;
• product unavailability;
• shipping or import restrictions;
• an obvious pricing or product information error;
• suspected fraud or misuse of the Store;
• circumstances that make fulfilment of the order legally or practically impossible.

If an order or product is cancelled by the Store and payment has already been received, the applicable amount will be refunded.

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7. Payments and Prices

Orders must be paid in advance using one of the payment methods available during checkout.

Available payment methods may include credit cards, PayPal, Google Pay, BLIK and other payment methods made available through the Store.

WABI-SABI STORE does not offer Cash on Delivery.

Japanese Yen (JPY) is the Store's base currency. Prices displayed in other currencies may vary due to exchange rates and payment provider conversion rates.

A temporary charge appearing on a Customer's payment account without an order confirmation may constitute an authorization hold. An order is considered accepted only after the Customer receives the order confirmation email containing the order number.

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8. Order Processing and Shipping

Orders are usually prepared within 3–5 business days after payment has been received.

Processing time may be extended during peak sales periods, holidays or for products ordered specifically at the Customer's request.

Orders may be shipped using Japan Post AIR MAIL, EMS or DHL, depending on the destination, parcel type, shipping restrictions and available logistics options.

Estimated delivery times are provided for guidance only and may be affected by customs clearance, local postal services, holidays, weather conditions and international transport disruptions.

Orders exceeding the AIR MAIL weight limit may be divided into multiple parcels.

Customers are responsible for monitoring the tracking information provided after shipment and collecting parcels within the period specified by the postal operator or carrier.

Detailed shipping rules, current shipping fees, free shipping conditions and country-specific restrictions are provided in our Shipping Policy and Store Policy.

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9. Customs, Taxes and Import Charges

All orders are shipped directly from Japan.

International shipments may be subject to VAT, customs duties, import taxes, postal fees, handling fees, administrative charges or other charges imposed by the destination country.

Except where VAT, sales tax, customs duties or another charge is expressly collected or covered by WABI-SABI STORE, such charges are the responsibility of the Customer.

For European Union orders with a product value of up to 150 EUR, VAT is generally calculated and paid during checkout.

For European Union orders above 150 EUR, VAT is generally not collected during checkout and may instead be charged during customs clearance together with applicable customs duties and other charges.

For orders outside the European Union, applicable taxes, duties and import-related charges are determined according to the rules of the destination country.

For orders shipped to the United States, sales tax may apply during checkout depending on the state. Customs duties for shipments to the United States are covered by WABI-SABI STORE unless otherwise stated.

The final customs classification and amount of any charges imposed by customs authorities, postal operators or carriers are outside the Store's control.

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10. Shipping Restrictions

Certain products cannot be shipped internationally due to postal, air transport, customs or destination-country restrictions.

Restricted products may include, among others, aerosols, sprays, certain high-alcohol liquids, liquid perfumes, hair tonics, nail polish, certain supplements, battery-powered devices, seeds and fresh food.

Additional country-specific restrictions may apply.

If a product cannot legally or safely be shipped to the Customer's destination, WABI-SABI STORE may contact the Customer to arrange a replacement, remove and refund the affected product or cancel the affected part of the order.

The list of available destinations and shipping methods may change due to postal restrictions, sanctions, armed conflicts, customs requirements or other logistical circumstances.

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11. Returns and Right of Withdrawal

Consumers residing in the European Union generally have the right to withdraw from a distance purchase within 14 days after receiving the goods, subject to statutory exceptions.

To exercise this right, the Consumer must inform WABI-SABI STORE by means of a clear statement, for example by email.

The Consumer bears the direct cost of returning the goods to Japan unless otherwise required by applicable law or agreed by the Store.

The Consumer may be liable for diminished value resulting from handling the goods beyond what is necessary to establish their nature, characteristics and functioning.

The right of withdrawal may not apply to certain goods, including:

• goods that deteriorate rapidly or have a short shelf life;
• sealed goods unsuitable for return for health protection or hygiene reasons if unsealed after delivery;
• goods made according to the Consumer's specifications or clearly personalized;
• other products excluded under applicable consumer law.

For Customers outside the European Union, a statutory right of withdrawal applies only where required by mandatory law in the Customer's jurisdiction or where otherwise expressly offered by WABI-SABI STORE.

Detailed return and refund conditions are provided in our Return & Refund Policy.

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12. Unclaimed, Refused or Undeliverable Shipments

If a parcel is returned to WABI-SABI STORE for reasons attributable to the Customer, the Store may deduct the applicable shipping and return costs from the refundable amount.

Reasons attributable to the Customer include, but are not limited to:

• failure to collect the parcel within the required period;
• providing an incorrect, incomplete or undeliverable address;
• providing incorrect or insufficient recipient information;
• refusing to accept the parcel;
• failing to complete required customs, postal or courier procedures;
• failing to respond to requests from the carrier or customs authorities necessary to complete delivery.

For shipments returned from countries outside the European Union for reasons attributable to the Customer, 30% of the total order value will be deducted from the refundable amount.

For shipments returned from countries within the European Union for reasons attributable to the Customer, the amount deducted will be:

880 JPY + 2 JPY per gram of the parcel's shipping weight.

These charges apply regardless of whether the original order qualified for free or discounted shipping.

If reshipment is possible, the Customer may request a new shipment after paying the applicable new shipping cost.

If a parcel is returned for reasons not attributable to the Customer, no return-related deduction described above will be charged. Depending on the circumstances, WABI-SABI STORE may reship the order without additional cost or issue a full refund.

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13. Damaged, Defective or Non-Conforming Goods

WABI-SABI STORE is responsible for providing goods that conform to the sales contract as required by applicable law.

If a product arrives damaged, defective, incorrect or otherwise does not conform to the contract, the Customer should contact us and provide:

• the order number;
• a description of the problem;
• supporting photographs or video where reasonably necessary to assess the issue.

Depending on the circumstances and applicable law, remedies may include repair, replacement, price reduction, partial refund, full refund or another appropriate solution.

Nothing in these Terms excludes or limits mandatory statutory rights relating to defective or non-conforming goods.

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14. User Content and Reviews

Customers may submit reviews, comments and other content where such functionality is available.

Submitted content must not be illegal, misleading, defamatory, infringing or otherwise violate the rights of third parties.

By voluntarily submitting content for publication, the Customer grants WABI-SABI STORE a non-exclusive, royalty-free right to display, reproduce and use that content in connection with the operation and promotion of the Store, subject to applicable privacy and intellectual property laws.

WABI-SABI STORE may remove content that violates applicable law, these Terms or reasonable standards of conduct.

Product reviews published through the Store may be subject to verification based on purchase or order information.

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15. Intellectual Property

Unless otherwise stated, the content of the Site, including text, photographs, graphics, logos, product descriptions and promotional materials, is owned by or licensed to WABI-SABI STORE and is protected by applicable intellectual property laws.

Content may not be copied, reproduced, distributed, commercially exploited or republished without prior authorization, except where permitted by applicable law.

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16. Third-Party Services and Links

The Store may use or provide links to third-party services, including payment providers, delivery carriers and external websites.

WABI-SABI STORE is not responsible for the independent content, availability or policies of third-party websites or services, except to the extent responsibility cannot be excluded under applicable law.

Customers should review the applicable terms and privacy policies of third-party services where appropriate.

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17. Availability of the Site and Limitation of Liability

We make reasonable efforts to maintain the availability, security and accuracy of the Site, but uninterrupted or error-free access cannot be guaranteed.

To the maximum extent permitted by applicable law, WABI-SABI STORE is not responsible for losses caused solely by circumstances outside its reasonable control, including internet outages, third-party platform failures, customs delays, international transport disruptions or failures of external service providers.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including mandatory consumer rights.

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18. Governing Law and Dispute Resolution

Contracts concluded through WABI-SABI STORE are governed by the laws of Japan.

This choice of law does not deprive Consumers of protection provided by mandatory provisions of the law that would otherwise apply in their country of residence.

Disputes may be submitted to the competent courts in Japan, except where mandatory consumer law provides the Customer with the right to bring or defend proceedings before another competent court.

Consumers may also use applicable out-of-court dispute resolution procedures available in their country of residence.

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19. Changes to These Terms

WABI-SABI STORE may amend these Terms for valid reasons, including changes in applicable law, payment systems, shipping methods, Store functionality or business operations.

Where appropriate, material changes will be published on the Site at least 7 days before they take effect.

Orders placed before a change takes effect will remain subject to the version of the Terms applicable when the order was placed, unless mandatory law requires otherwise.

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20. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

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21. Contact Information

Z JAPAN Co., Ltd.
Corporate Number: 2012801022888
Tousou Building, 1-124-4 Ominami
Musashimurayama-shi, Tokyo 208-0013
Japan

Email: wabisabi.store.jp.cs@gmail.com

Antique Dealer License:
No. 308792420271
Tokyo Public Safety Commission